Service Level Agreement

Shared, Reseller, WordPress & Semi-Dedicated Services:

Network & Server Uptime:

Bokaku.com (Udyog Solution) India guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Bokaku.com(Udyog Solution) customer.

The following requirements must be met while claiming credits:

  • Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
  • You must submit a ticket through our client portal to the billing department
  • All requests must be submitted within 5 days of the reported downtime
  • All requests must contain a ticket ID or announcement notification of the service interruption

SLA Credit will be generated as follows based on your monthly renewal price:

99.9%Guaranteed
99.8% – 99.5%10%
99.4% – 99%20%
98.9% – 98.5%30%
Below 98%50%

Downtime for the following events shall not be accounted for:

  • DDoS Attacks
  • Scheduled downtime or planned maintenance
  • Interruption of service due to unpaid invoices, abuse notifications, and violations of TOS
  • ISP or local connection problems
  • Customer-controlled downtime
  • Natural Disasters or events beyond the control of Bokaku.com (Udyog Solution)

Unmanaged / Managed & Odoo Cloud VPS:

Network & Server Uptime:

Bokaku.com (Udyog Solution) guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Bokaku.com (Udyog Solution) customer.

The following requirements must be met while claiming credits:

  • Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
  • You must submit a ticket through our client portal to the billing department
  • All requests must be submitted within 5 days of the reported downtime
  • All requests must contain a ticket ID or announcement notification of the service interruption

SLA Credit will be generated as follows based on your monthly renewal price:

99.9%Guaranteed
99.8% – 99.5%10%
99.4% – 99%20%
98.9% – 98.5%30%
Below 98%50%

Downtime for the following events shall not be accounted for:

  • DDoS Attacks
  • Scheduled downtime or planned maintenance
  • Interruption of service due to unpaid invoices, abuse notifications, and violations of TOS
  • ISP or local connection problems
  • Customer-controlled downtime
  • Natural Disasters or events beyond the control of Bokaku.com (Udyog Solution)
  • Internal services such as MySQL, Apache, PHP, etc.

Unmanaged / Managed Dedicated Servers & Colocation:

Hardware Replacement:

Hardware replacement will occur within 3 hours from your report of a problem. Bokaku.com (Udyog Solution) will refund 5% of the Fee for each additional 2 hours of downtime (up to 100% of your Fee).

Network Uptime:

Bokaku.com (Udyog Solution) guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Bokaku.com (Udyog Solution) customer.

The following requirements must be met while claiming credits:

  • Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
  • You must submit a ticket through our client portal to the billing department
  • All requests must be submitted within 5 days of the reported downtime
  • All requests must contain a ticket ID or announcement notification of the service interruption

SLA Credit will be generated as follows based on your monthly renewal price:

99.9%Guaranteed
99.8% – 99.5%10%
99.4% – 99%20%
98.9% – 98.5%30%
Below 98%50%

Downtime for the following events shall not be accounted for:

  • DDoS Attacks
  • Scheduled downtime or planned maintenance
  • Interruption of service due to unpaid invoices, abuse notifications, and violations of TOS
  • ISP or local connection problems
  • Customer-controlled downtime
  • Natural Disasters or events beyond the control of Bokaku.com (Udyog Solution)
  • Internal services such as MySQL, Apache, PHP, etc.