Shared, Reseller, WordPress & Semi-Dedicated Services:
Network & Server Uptime:
Bokaku.com (Udyog Solution) India guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Bokaku.com(Udyog Solution) customer.
The following requirements must be met while claiming credits:
- Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
- You must submit a ticket through our client portal to the billing department
- All requests must be submitted within 5 days of the reported downtime
- All requests must contain a ticket ID or announcement notification of the service interruption
SLA Credit will be generated as follows based on your monthly renewal price:
| 99.9% | Guaranteed |
| 99.8% – 99.5% | 10% |
| 99.4% – 99% | 20% |
| 98.9% – 98.5% | 30% |
| Below 98% | 50% |
Downtime for the following events shall not be accounted for:
- DDoS Attacks
- Scheduled downtime or planned maintenance
- Interruption of service due to unpaid invoices, abuse notifications, and violations of TOS
- ISP or local connection problems
- Customer-controlled downtime
- Natural Disasters or events beyond the control of Bokaku.com (Udyog Solution)
Unmanaged / Managed & Odoo Cloud VPS:
Network & Server Uptime:
Bokaku.com (Udyog Solution) guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Bokaku.com (Udyog Solution) customer.
The following requirements must be met while claiming credits:
- Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
- You must submit a ticket through our client portal to the billing department
- All requests must be submitted within 5 days of the reported downtime
- All requests must contain a ticket ID or announcement notification of the service interruption
SLA Credit will be generated as follows based on your monthly renewal price:
| 99.9% | Guaranteed |
| 99.8% – 99.5% | 10% |
| 99.4% – 99% | 20% |
| 98.9% – 98.5% | 30% |
| Below 98% | 50% |
Downtime for the following events shall not be accounted for:
- DDoS Attacks
- Scheduled downtime or planned maintenance
- Interruption of service due to unpaid invoices, abuse notifications, and violations of TOS
- ISP or local connection problems
- Customer-controlled downtime
- Natural Disasters or events beyond the control of Bokaku.com (Udyog Solution)
- Internal services such as MySQL, Apache, PHP, etc.
Unmanaged / Managed Dedicated Servers & Colocation:
Hardware Replacement:
Hardware replacement will occur within 3 hours from your report of a problem. Bokaku.com (Udyog Solution) will refund 5% of the Fee for each additional 2 hours of downtime (up to 100% of your Fee).
Network Uptime:
Bokaku.com (Udyog Solution) guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Bokaku.com (Udyog Solution) customer.
The following requirements must be met while claiming credits:
- Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
- You must submit a ticket through our client portal to the billing department
- All requests must be submitted within 5 days of the reported downtime
- All requests must contain a ticket ID or announcement notification of the service interruption
SLA Credit will be generated as follows based on your monthly renewal price:
| 99.9% | Guaranteed |
| 99.8% – 99.5% | 10% |
| 99.4% – 99% | 20% |
| 98.9% – 98.5% | 30% |
| Below 98% | 50% |
Downtime for the following events shall not be accounted for:
- DDoS Attacks
- Scheduled downtime or planned maintenance
- Interruption of service due to unpaid invoices, abuse notifications, and violations of TOS
- ISP or local connection problems
- Customer-controlled downtime
- Natural Disasters or events beyond the control of Bokaku.com (Udyog Solution)
- Internal services such as MySQL, Apache, PHP, etc.